DIRECTIONS FOR USE
Indications
Reduces noise
Directions
Download Instruction Manual here: Live Fire BTX Earmuffs Instruction Manual
WARRANTY
Mack’s® Live Fire® BTX™ Electronic Shooting Earmuffs are covered by a 12-month repair or replacement warranty against defects and workmanship. The warranty period begins on the date of original purchase. The warranty does not cover malfunctions that are related to misuse of the device.
If you experience problems with your earmuffs – If you have not yet done so, first ensure the batteries are good and properly installed. If the batteries are good and properly installed, and you are still experiencing problems due to defects in materials and workmanship, proceed with the return procedures below or contact McKeon Products for service options.
Returning your Mack’s® Live Fire® BTX™ Electronic Shooting Earmuffs for Warranty Repair/Replacement:
- First, contact McKeon Products for Return Authorization number
- Securely package your Live Fire® Earmuffs in the original packaging or a suitable carton, and include a completed Warranty Repair/Replacement Form (found in Instruction Manual), along with a copy of your Purchase Receipt
- When completing the form, please be specific about the problem(s) you are experiencing and provide complete contact details
- If your Live Fire® Earmuffs do not qualify for warranty repair or replacement, you will be contacted with available options
- Send to: Mack’s® Live Fire® Warranty Services, 25460 Guenther, Warren, MI 48091
We recommend that you send the product using a trackable shipping method or mail service. For general inquiries about Mack’s® Live Fire® BTX™ Electronic Shooting Earmuffs, please call 586-427-7560.
FAQ
Do you offer replacement parts and what is the warranty?
Yes, we have some replacement parts in stock, but not all. Regardless, we should be able to help you with whatever you need. If you’re having problems with your Live Fire® BTX™ Electronic Shooting Earmuffs with Bluetooth® Wireless Technology, simply contact us for assistance or follow the warranty instructions in your owner’s manual. Your Live Fire® BTX™ Electronic Shooting Earmuffs with Bluetooth® Wireless Technology are covered by a 12-month repair or replacement warranty against defects and workmanship. The warranty period begins on the date of original purchase. The warranty does not cover malfunctions that are related to misuse of the device.
Should I change all the batteries at the same time?
We recommend changing all batteries in a device at the same time. A partially used battery will drain energy from a new battery, reducing the total amount of battery power available. To minimize the chances of battery leakage problems, do not mix and match different battery brands in the same device. Also, remove batteries from devices that are being stored or not being used for extended periods of time.
Do I need to use a certain type of battery in my device?
Yes. It’s very important to use the battery size and type specified in the owners manual. We recommend using alkaline batteries for best performance. Zinc carbon batteries have inferior life spans and may cause equipment to not operate properly. To minimize the chances of battery leakage problems, do not mix and match different battery brands in the same device.
How can I clean up the battery compartment and terminals after a battery leaks?
In a well-ventilated area, wearing gloves and glasses, use a toothbrush or cotton swab to remove the battery leakage from the electrical contacts and compartment. If stubborn leakage remains, use either one tablespoon of boric acid in one gallon of water or a mixture of equal amounts of diluted vinegar or lemon juice with water (50/50 ratio). Lightly dampen a cotton swab with the mixture and wipe the areas of leakage clean, taking care to swap out a soiled cotton swab for a fresh one as needed. Allow the area ample time to dry completely before trying a new battery. To minimize the chances of future leakage problems, do not mix and match different battery brands in the same device. Also, remove batteries from devices that are being stored or not being used for extended periods of time.
Is it ok to mix old and new batteries?
Do not mix old and new batteries. Doing so will reduce overall performance and may cause the batteries to leak or rupture. We recommend replacing all of the batteries within a device. To minimize the chances of battery leakage problems, do not mix and match different battery brands in the same device. Also, remove batteries from devices that are being stored or not being used for extended periods of time.
TESTIMONIALS
We appreciate your interest in our products. If you have used this product or any of Mack’s® hearing protection, sleep mask, swimmer’s ear prevention, ear drying aid, lens wipe or earwax removal ear drop products, we invite you to share your experience by way of a testimonial. We are excited to hear what you have to say! Your testimonial will be shared with others so they may also benefit from our products and experience similar improvements in their lives. Thanks for helping make Mack’s® USA’s best selling, #1 doctor recommended brand of ear plugs.
– Pete Benner, McKeon Products, Inc.
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